Support Specialist II

Orrick, Herrington & Sutcliffe LLP

What Will You Do? You will be part of a professional team providing a single point of contact for the efficient resolution of technical issues that develop within the Orrick technology architecture. You will provide onsite local support to attorneys, staff and business partners on all Firm computer systems via telephone, email and desk side assistance. As a member of this team, you will multi-task while generating creative and time-sensitive solutions to problems. You will develop skills required to support the efforts of the firms practice groups and administrative operations. Additionally, you will work on special projects as appropriate.

You will assess appropriate priority, take personal ownership, and provide timely results to all customers. You will document incident details, and forward issues needing the support of other teams as appropriate. You will solve issues by utilizing excellent customer service, your personal knowledge and resources, problem solving techniques, technical thinking/reasoning, and a high level of individual discernment to ensure successful technical outcomes. Develop or update documentation on technical configurations or knowledge base articles.

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