The Cloud Support Engineer will serve as the first point of contact for customers that utilize Atlassian products. You will be required to identify the root cause of customer issues, triage their problems, verify bugs and frequently provide unique and creative solutions. You often times find yourself collaborating with our global Support team to serve customers worldwide and publish new knowledge to our customer self-help portal. You will be responsible for providing Atlassian’s legendary customer service through professional written and verbal communication with customers in various types of roles. As a Cloud Support Engineer you are truly motivated by customer success in building the next great thing with Atlassian products.
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