Service Desk Team Lead – Information Management and Technology


The CSIRO Information Management and Technology (IMT) Service Desk captures demand for incident resolution and service requests. Being the main point of contact, it provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned. It provides communication channels for customers and the business of planned service improvements, scheduled and unscheduled outages and those service disruptions that may be of a high severity. The Service Desk operates as virtual team from several of CSIRO’s sites around Australia in a hybrid onsite/working from home environment.

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