Senior Customer Support Specialist, German Speaking (f/m/d)


Own your function and work closely the operations lead to constantly improve and shape the patient experience
Responsible for onboarding new patients, proactively resolving patient tickets and making outbound calls to ensure we consistently deliver products and services above patient expectations
Work closely with our pharmacy, nurses and prescribers to ensure patients are informed and receive their orders in a timely and convenient manner
Be the first to see or hear back on patient sentiment – share patient pain points, escalate issues, fix bugs and ensure the continual improvement of our products and services
Support building, implementing and ongoing maintenance of process documentation
Be part of the founding team in Germany – you will have a big role in shaping the culture and share the responsibility with the leadership team in Germany
Be adaptive to the changing needs of Eucalyptus by taking on new responsibilities and ad-hoc tasks

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