ADVANCE
CONNECTING
AUSTRALIANS
GLOBALLY

Quality Assurance Manager

Klarna

Everyday, thousands of our customers globally contact Klarna with different queries and situations that require our focused attention. It is important for our service agents and processes to go above and beyond expectations to ensure our customers receive extraordinary service in every single contact. As Service Delivery Manager for Quality Assurance, you will be responsible for coordinating the delivery of Quality and Customer Satisfaction by working closely with the Quality Leads and Operations Leads in each market.

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