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N2-Director, 4g/5g Network Operations


Samsung is seeking a Director to lead our Network Operations team within the Engineering Services organization for our 4g/5g Networks business. This team will be comprised of TAC Services, Tier 2 Services, training and network carrier maintenance activities services. In this role, you will manage a staff of 60+ that are responsible for supporting 4g/5g network operations for all US Carrier Accounts. You will provide leadership to manage all of Samsung’s Network Services, RFI & RFP response, 24×7 Network Support, root cause analysis, Cell OOS Assurance, resource planning, task assignment, tracking deliverables and risk management to ensure Samsung’s Network uptime. Additionally, you will be expected to scale (team size) and evolve the capabilities of Network Operations as the carrier cell site count expands through growth.

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