As a Lead Implementation Analyst, you will be a key member of our Customer Success (CS) team. You will lead an implementation team, working closely with a Customer Success Manager (CSM), to deliver value to our customers through Enable’s software. A key element of your role will be identifying the requirements of customers and owning the configuration and delivery of highly complex solutions that fulfill these requirements.
This will include leading discovery sessions, liaising with other departments, managing relationships with key customer stakeholders and configuring project plans to deliver innovative solutions to achieve the strategic goals of customers. You will lead the delivery of projects for enterprise and strategic customers as well as improving processes and defining expectations across the CS team. As a highly experienced member of the team, you will act as a consultant for challenging situations across the department and be expected to mentor and guide your colleagues.
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