As the Director of Technical Solutions Support, you will build and manage a team of Support Engineers and Support Specialists to deliver excellent technical support to our customers and partners. You will work closely with our Customer Success Managers, Solutions Architects, and Product teams to ensure our customers are successful. Leveraging our interactions with customers, our team also provides insights and input to our Product Development teams to help prioritize work that maximizes benefit to our customer base. Hiring great team members, managing customer growth, scaling support operations, and amplifying the voice of the customer within the organization will be essential to success in this role.
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