Head of Customer Experience Operations


Benchling is looking for an experienced Enterprise SaaS Services Operations Leader to join our Customer Experience (CX) organization. Reporting to the VP of CX, you will lead and grow our Ops function as we expand the team globally. You will work with and support our Professional Services, Support, and Customer Success teams, and drive the effectiveness and efficiency of our delivery processes, systems and tools. This is both a strategic and hands on role, requiring you to work across the organization to improve the way we operate from pre-sales scoping, to implementation, to post-to-live customer success, to renewal.

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