This leadership role is critical in ensuring that there is both a strategic roadmap and operational processes in place. The Head of Content Operations is expected to set the roadmap to level up our content practices, including setting up the principles for information architecture, discoverability, and overall effectiveness of content. Operational processes also need to be in place, includeing streamlined intake and information cascade process, alongside continuous iteration of content informed by data and insight. Finally, the Head of Content Operations will be leading the team by supporting their growth & development.
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