As Tabby’s Head of Account Management, you’ll be responsible for all our merchant success initiatives across markets. You will help the team build and maintain relationships, negotiate commercials and contractual, and be the point of contact for anything the team may need support with. You’ll ensure that the team performs to their full potential while keeping track of KPIs, improving team output and helping them grow and prosper and Tabby. You will also be responsible for running the overall process, helping drive its OKRs, and achieving its retention and growth goals from retailers or partners that are live with us. Internal stakeholder management and engaging with the different teams at Tabby to deliver an outstanding merchant experience shall remain a key components of your operational responsibilities.
We’re looking for someone who has a proven track record of managing the demands and needs of partners and managing an account management team that focuses on partners of different sizes and tiers, all whilst managing differing priorities and stakeholders
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