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Director of Product, Internal Operations

Capsule

As the Director of Product of Internal Operations you will manage and grow the team of product managers that drive the core product infrastructure and tools enabling Capsule’s operational teams (Pharmacists, Operations, and Support) to deliver the world’s best pharmacy experience. This includes everything from the communication tools used for real-time communication with our customers, to CapOS our core workflow management software that assigns and keeps status of every fulfillment step of every order, to our logistics software that ensures every medication is properly packed and routed for an on-time same day delivery by one of our couriers. You will focus on prioritizing improvements that not only improve the end-user experience but also drive increased accuracy and efficiency through automation and manual workflow simplification. This is a high impact role that will help drive some of our most important customer facing and internal product initiatives forward.

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