This role is heading up the Knowledge side of the Service Delivery team, where you will work with all teams intrinsic in the creation of Samsung accredited knowledge for contact centre agents, accredited engineers and all colleagues in customer facing and admin roles. They require the necessary product, system and process knowledge to support and repair our mobile experience devices, digital appliances and audio visual products.

This is a key area in ensuring anyone offering Samsung technical support or repairs has access to the correct knowledge expert knowledge to give the bet experience possible to our customers.