Customer Success Manager

Safety Culture

SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.

We’re a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.

Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.

Great work happens when every worker gets the knowledge they deserve. Come join our team of passionate people on a mission to democratise training.

We’re looking for a Customer Success Manager to take full ownership of a portfolio of customers. Partnering with customers to understand their business objectives, you will be dedicated to delivering ROI throughout the entire customer lifecycle. As a trusted advisor, you will advocate for our customer’s requirements by partnering with key stakeholders to scale value delivery. You will upskill customers on our platform, features and training best practices and provide a level of service that inspires our customers to champion SC Training.

Our Customer Success team partners with customers to create and execute on a rollout plan. Once on-boarded, our Customer Success Managers are responsible for driving adoption, retention, and advocacy of SC Training contributing to SafetyCulture’s growth, working towards metrics such as customer engagement, renewals, retention, and churn.

Your dedication to our mission and customer-centric approach will ensure you create seamless and positive experiences for our customers. You will share innovative ideas on product improvement with cross-functional teams, with a focus on driving continuous improvement initiatives.

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