Reporting to the Head of Digital Engagement within the Customer Experience function, the Community Manager is responsible for building, engaging, and maintaining the online community around the Employment Hero platform. The communities will include both our business and end users. The Community Manager will drive discussions, interactions, and ensure a positive and helpful environment for all users.
The key focus for the role is to manage the execution of a successful community, driving engagement and ensuring user questions are addressed, concerns and issues are resolved and both value realisation and customer satisfaction is high amongst members. In addition, this role will set the frameworks and processes to moderate user-generated content, enforce community guidelines and maintain a safe online space.
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